WHERE IS THE EXPERIENCE LOCATED?
The event will take place at ExCeL London, One Western Gateway. Royal Victoria Dock. London E16 1XL. The entrance is via the new dockside entrance along the ExCeL waterfront.

DOES THE EXPIRIENCE TAKE PLACE IN AN INDOOR OR OUTDOOR VENUE?
The exhibition will be held in an indoor venue.

HOW LONG DOES THE EXPIRIENCE LAST?
The visit will take around from 50 minutes to over two hours. You can dwell as long as you like in each of the 10 rooms.

DO CHILDREN NEED TO PAY FOR A TICKET?
Children under the age of 5 get free entry. For children between the ages of 5-16, there are specially priced child tickets available.

ARE PRAMS ALLOWED?
Prams and buggies are allowed.

DO I NEED TO PRINT MY TICKET?
No, we will email you your digital ticket(s) and you can display the QR upon entry.

CAN I BRING FOOD AND DRINK?
No bottles, cans, containers, drinks or food are permitted inside the exhibition. If you need to bring in specific food or medicine due to a pre-existing medical condition, then please bring supporting medical evidence.

WILL FOOD AND BEVERAGE BE AVAILABLE ON SITE FOR PURCHASE?
There will be a small café at the dockside exhibition entrance and there are various catering choices available in the main ExCeL venue.

WHAT ARE THE PROHIBITED ITEMS AT THE EXPERINCES?
Flash photography, alcohol, smoking, vaping, anything which may disturb the other patrons.

DO I NEED TO ARRIVE AT THE START OF MY SCHEDULED SESSION?
It is recommended that you arrive within the time stated on your ticket.

WHAT HAPPENS IF I ARRIVE LATE?
If you are late or experience any travel issues, you can speak to a person at our exhibition box office upon arrival and they will assist with getting you access into the next soonest available time slot.

IS THERE AN AGE REQUIRMENT?
Children under the age of 16 should be accompanied by an adult. Children under the age of 5 get free entry.

WILL RESTROOMS BE AVAILABLE ON SITE?
There are no rest room facilities within the exhibition itself but there are toilet facilities in the ExCeL centre

CAN I BRING ANIMALS?
The Exhibition is not suitable for animals.

WHAT TICKET TYPES ARE THERE?
There are timed session tickets, flexible session tickets (Flexi anytime entry) and VIP tickets which offer a collectible Disney laminate, lanyard, a Disney100: The Exhibition pin, a rare and exclusive collectible Disney character photo and Flexi time entry.

ARE REFUNDS ALLOWED? WHAT IS THE EXCHANGE POLICY?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances.

HOW DO I BOOK A TICKET FOR MY CARER?
Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

Middle or Higher rate DLA for care and/or mobility.
Receipt of Personal Independence Payment (PIP).
Evidence of being severely sight impaired.
CredAbility tickets Card – + 1 category requirement.
A recognized Assistance Dog ID Card.

Bus Frequency 
Every 20 mins on the Red and Blue routes. Every 30 mins on the Orange route.  

Another way to find each bus stop is to use what3words. This will pinpoint a 3 metre square box where you will find each. The words to use can be found here

To view the latest service information please click here. 

Free One-way Boat Ride with 24hrs bus ticket only

Boats leave every 30 minutes from:

Westminster Pier, Victoria Embankment, London SW1A 2JH
Tower Millennium Pier, Lower Thames St, London EC3N 4DT

The boat cruise is approx. 30 minutes in duration. Passengers will board the next available departure.
Your ticket is open dated ticket and it is valid within 7 days of travel date.
These cruises are operated by City Cruises, please click here for timetable.

Please note:
Audioguides available in 11 languages (English, French, German, Italian, Spanish, Chinese, Russian, Brazilian Portuguese, Hindi, Japanese and Arabic)
This is Hop-On Hop-Off bus service, you can join at any Golden Tours bus stop.
No restroom available on board.
Duration valid from when you first hop-on the bus. Unlimited usage within your chosen timeframe. Does not include London by Night service. 
River cruise to be used between Westminster to Tower Millennium pier or vice versa.
Please view the Schedule tab for bus timetables and other helpful information.
**You can cancel your reservation for this product up to 24hrs before to get a refund in full.
To view the latest service information please visit here.

Enjoy either Royal London Walking Tour or the Jack The Ripper 3:30pm Walking Tour or both.
Your ticket is open-dated and is valid up to 7 days after your travel date.

Jack the Ripper Walking Tour
Start time: 3:30pm daily (Please arrive 15 minutes prior to departure time)
Finish time: 5pm 
Departure Point and Directions: Tower Hill Tram. Trinity Square. London EC3N 4TH. This is the ice cream stall outside Tower Hill Underground Station exit.
Return Location: Near Liverpool Street Underground Station

Royal London Walking Tour
Start time: 10am daily (Please arrive 15 minutes prior to departure time)
Finish: 12pm
Departure Point: Tourist Bus Stop outside The King's Gallery, Buckingham Palace, Buckingham Gate, SW1A 1AA (Nearest underground station: Victoria and Green Park)
Return Point: Westminster Abbey (Nearest underground station: Westminster Station)